Question 1

What is a manicure?

Accepted Answer

A manicure is for maintaining your natural nails as they are. It includes basic trimming and shaping, cuticle cleanup, and polish of your choice. No length, structure, or nail enhancements are added.

Question 2

What's the difference between regular polish and shellac polish?

Accepted Answer

Regular Polish — traditional nail polish; air-dries naturally; lasts about 3–5 days; can chip easily; removed with nail polish remover. Shellac (Gel Polish) — cured under LED/UV light; dries instantly; lasts 10–14+ days with minimal chipping; high-gloss finish; requires professional soak-off removal.

Question 3

What is Shellac?

Accepted Answer

The term "Shellac" originally referred to one of the first popular gel polish brands when gel polish was introduced. Today, many salons use the word "shellac" to generally describe gel polish, helping distinguish it from nail enhancement materials such as bio gel, which are used to build or reshape the nails.

Question 4

Will I be charged for shellac removal?

Accepted Answer

Shellac removal is included with our shellac manicure/pedicure and shellac polish change services. If you are removing shellac to switch to a regular manicure or pedicure, a $5 removal fee will apply.

Question 5

Is an e-file used on natural nails?

Accepted Answer

For regular polish manicures, we only use an e-file when necessary — such as smoothing uneven nail surfaces that may affect the polish finish. An e-file may also be used to gently remove the top coat during shellac removal or to lightly prep the nail so the polish lasts longer. Our technicians are professionally trained to use the e-file minimally and safely, ensuring no harm or damage to your natural nails.

Question 6

What is an overlay?

Accepted Answer

An overlay is recommended when natural nails are weak and no longer hold shellac polish properly — frequent chipping, cracking, or bending. A thin layer of bio gel is applied over your natural nails, followed by gel polish. This strengthens the nails, improves texture, smooths the surface, and adds supportive reinforcement, helping your natural nails grow longer without breaking. No length is added.

Question 7

What is a new set (full set)?

Accepted Answer

A new set, also known as a full set, means adding length to your natural nails using tips. The tips are built and reinforced with acrylic or bio gel to create longer nails, then finished with your choice of shellac polish.

Question 8

What is a refill?

Accepted Answer

After a new set, your natural nails will grow out within 2–3 weeks. A refill is the process of filling in the grown-out area with the same material to restore balance, strength, and maintain a fresh, clean look.

Question 9

What is bio gel?

Accepted Answer

Bio gel is a lightweight, gel-based nail enhancement with a resin-like texture. It is cured under LED/UV light and is recommended for short to medium lengths, providing strength and durability while maintaining a natural look and feel.

Question 10

What is acrylic?

Accepted Answer

Acrylic is a strong nail enhancement created by combining liquid monomer and powder polymer to form a durable layer over the nail. It hardens in the air (no light required) and is ideal for adding length, structure, and sharp, defined shapes. Acrylic is best suited for short to extra-long nails and is known for its strength and long-lasting wear.

Question 11

Which gel options can I choose from?

Accepted Answer

You've got options! We offer builder gel (clear or colored), BIAB, poly gel, and Gel-X. The best choice depends on your nail condition, natural texture, and the look you want. Our technicians can help you pick the right fit for your nails.

Question 12

Why should I book a refill every 2–3 weeks?

Accepted Answer

As your nails grow out, the enhancement shifts away from the cuticle and can lose balance. A refill keeps your nails strong, smooth, and looking fresh, and reduces the risk of lifting, cracking, or breakage. In many cases, a refill is easier and more affordable than replacing a badly lifted set.

Question 13

Is tax included in the prices you see?

Accepted Answer

No — listed prices don't include tax. 13% HST is added at checkout.

Question 14

What extra fees might apply to my nail service?

Accepted Answer

Your base price covers the standard service, but a few add-ons can change the total. For new sets, the price includes shellac polish in one solid color and length up to 1 cm. For refills, the price includes shellac polish in one solid color and one nail repair. Extra repairs are $5 each. We'll always explain any add-on before we start!

Question 15

How is my final price worked out?

Accepted Answer

Your final price before tax depends on the service and any extras you choose. For example: New Set $60–$70, length over 1 cm $5–$20, manicure/cuticle cleanup $10, removal $10 for artificial nails or $5 for shellac, and designs vary by detail. We'll confirm everything with you before the service begins!

Question 16

What is included in a pedicure?

Accepted Answer

Our pedicure services focus on caring for and refreshing your feet and nails. The exact treatment depends on the pedicure option you choose. Explore our service menu for current pedicure options and pricing.

Question 17

What is the difference between a regular pedicure and a Shellac pedicure?

Accepted Answer

A regular pedicure uses traditional nail polish, while a Shellac pedicure uses gel polish designed for a longer-lasting, glossy finish. Choose the option that best fits your preference and routine.

Question 18

How long does a pedicure appointment take?

Accepted Answer

Appointment time can vary depending on the pedicure you choose and any additional services. Please allow enough time for your selected treatment, and contact the salon if you need an estimated appointment length before booking.

Question 19

How often should I get a pedicure?

Accepted Answer

It depends on your personal routine, nail growth, and the type of polish you choose. Many clients schedule pedicures regularly to keep their feet and nails looking well cared for. Our team can help you choose a routine that works for you.

Question 20

What does your service guarantee cover?

Accepted Answer

If something with your nails doesn't look or wear right within seven days of your appointment, reach out to us as soon as possible. We'll take a look and let you know the best next step based on the service you had and how the nails were cared for. It's our way of giving you extra peace of mind.

Question 21

How do you keep your services hygienic?

Accepted Answer

Hygiene is a top priority at Pedi N Nails. We use proper sanitization and individual tool sets to help keep every visit clean and safe. Our team follows careful cleaning steps so you can relax and enjoy your appointment.

Question 22

Is an e-file safe on natural nails?

Accepted Answer

Our technicians are professionally trained to use the e-file minimally and safely. It's only used when needed — smoothing uneven surfaces, gently removing shellac top coat, or lightly prepping the nail — and never in a way that damages your natural nails.

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